Shipping Policy

Thank you for shopping with Steam Train Gifts

This Shipping Policy explains how and when your order will be delivered.

Processing Times

We aim to process and dispatch all orders within 1–3 working days of receiving payment.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, including seasonal promotions and holidays, processing times may be slightly longer.

Shipping Methods

We use trusted postal and courier services to deliver your order.

The shipping options available for your order will be displayed at checkout.

Shipping charges are calculated at checkout and will be clearly shown before you complete your purchase.

Delivery Times

Estimated delivery times are:

• UK Standard Delivery: 2–5 working days

• UK Express Delivery (where available): 1–2 working days

Please note that these delivery times are estimates only and are not guaranteed.

Delivery delays can occasionally occur due to factors outside our control, including postal delays, severe weather, customs processing, industrial action, or other unforeseen circumstances.

International Shipping

We currently [do/do not] offer international shipping.

Order Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is supplied and an order is returned to us, additional shipping charges may apply before the order can be re-sent.

We cannot be responsible for orders delivered to an address provided incorrectly by the customer.

Lost or Delayed Orders

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us and we will investigate with the delivery provider.

Where an item is confirmed as lost in transit, we will arrange a replacement or refund as appropriate.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and, where possible, provide photographs of:

• The damaged item.

• The packaging.

• Any visible damage to the parcel.

This helps us investigate the issue and arrange a suitable resolution.

Delivery Restrictions

We reserve the right to refuse delivery to locations where shipping is unavailable, impractical, or prohibited by law.

If we are unable to fulfil delivery to your location, we will contact you and provide a full refund if payment has already been made.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Email: Steamtraingifts@gmail.com